CONSUMER COMPLAINTS POLICY
The goal of Key Escrow Inc. (the Company) “Complaint Response Process” is to improve the Company’s services and enhance customer relations. The Company recognizes good customer service is fundamental to its business, and our policies will be based on respect for Consumers and their views and wishes. It is the policy of the Company to handle all customer complaints with care and to resolve these matters promptly and, when applicable, within regulatory requirements.
The Company’s objectives in providing good customer services will be to:
- Promote the delivery of high-quality services
- Listen to the views of Consumers
- Respect Consumers at all times
- Respond to Consumers’ individual needs
- Ensure staff behave courteously at all times and
- Provide clear information about the Company’s services
While not every complaint will be the responsibility of Key Escrow Inc., the Company remains dedicated to pursuing a resolution for each complaint that is preferable and acceptable to the Consumer and the Company. The Company recognizes that mistakes may be made and it will deal with complaints seriously and with sensitivity, allowing proper redress when appropriate.